2006-2011 Batch All Graduates /Post Graduates/ Diploma ( Including BTech/MCA)
Recruitment for Technical Support
Date: 25th June 2011
Time: 9.00 am to 12.00 noon
Venue: De Paul Institute Technology (MCA Block), Angamaly [TELK Bus Stop],Ernakulam
Technical Support (Voice based)
Eligibility
- Graduate in any discipline with a minimum of 50% and above aggregate scores (Strictly 2006 - 2011 pass outs with no backlogs)
- 2011 pass outs are eligible provided they have an aggregate of 50% and above and no back logs in the first 5 semesters.
- Undergraduates with 1-3 years experience are eligible for Technical Support roles.
- Candidate should be flexible to work in any shift.
- Candidates BTech/MCA/MSc 2006 to 2008 batches and BA/BCA/BBA/BSc 2006 to 2008 and All Diploma send mail to "office@shredskerala.org" with the subject as "Hp Recruitment". The mail should contains Course, Year Completion, Percentage of mark..
- Outside Kerala candidates are also eligible.
Job Description:
- Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Deal with a wide range of products using a powerful information database
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand.
Experience
- 0-3 of experience (BPO/Non BPO/KPO/Financial Services Industry) across all processes
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